Refund Policy

1. Overview

At HumanWrite, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds are available for subscription purchases.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions:

• If you're not satisfied with the Service within the first 7 days of your initial subscription purchase, you may request a full refund
• This applies to both monthly and yearly subscriptions
• The 7-day period starts from the date of your first payment
• Your account will be downgraded to the Free plan upon refund

3. Refund Eligibility

3.1 Eligible for Refund:

• Within 7 days of initial subscription purchase
• Technical issues: If the Service is unavailable or not functioning as described
• Billing errors: Accidental double charges or incorrect pricing
• Service dissatisfaction: If the Service doesn't meet your expectations (within 7 days only)

3.2 NOT Eligible for Refund:

• After 7 days: Refunds are not available after the 7-day guarantee period
• Subscription renewals: Automatic renewals are not refundable (cancel before renewal date)
• Partial periods: No prorated refunds for partial billing periods
• Account violations: If your account was terminated for violating our Terms of Service
• Changed mind: After the 7-day period, we cannot process refunds for change of mind
• Free tier: The free plan has no costs and is not subject to refunds

4. How to Request a Refund

To request a refund within the 7-day guarantee period:

1. Email us: Send a refund request to refunds@humanwrite.co
2. Include:
   • Your account email address
   • Order/transaction ID (from your payment receipt)
   • Reason for the refund request
   • Date of purchase
3. Response time: We'll review your request within 24-48 business hours
4. Processing: Approved refunds are processed within 5-10 business days

5. Cancellation vs. Refund

Important: Canceling your subscription is different from requesting a refund:

• Cancellation: Stops future charges but does not refund the current period
• Refund: Returns your payment for the current period (within 7 days only)

You can cancel your subscription at any time from your Account Settings. When you cancel:

• You'll retain access until the end of your current billing period
• No future charges will occur
• Your account will downgrade to Free when the period ends

6. Refund Processing Time

Once a refund is approved:

• Processing: 1-2 business days to initiate refund
• Credit card: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Bank transfer: 7-10 business days

Refund timing depends on your payment method and financial institution.

7. Subscription Downgrades

If you wish to downgrade your plan instead of requesting a refund:

• Downgrades take effect at the end of your current billing period
• You'll be charged the lower rate on your next renewal
• No refund is provided for the difference in price
• Word limits adjust immediately when the downgrade takes effect

8. Billing Disputes

If you notice an error in your billing:

• Contact us first: Email support@humanwrite.co before disputing with your bank
• We'll investigate: Most billing issues are resolved quickly
• Chargebacks: Initiating a chargeback without contacting us may result in account suspension

9. Exceptions and Special Cases

In exceptional circumstances, we may consider refund requests outside our standard policy:

• Extended service outages affecting multiple users
• Significant changes to service features
• Documented technical issues preventing service use

Each case is evaluated individually. Contact refunds@humanwrite.co to discuss your situation.

10. Questions?

If you have questions about our refund policy, please contact:

Refunds: refunds@humanwrite.co
Support: support@humanwrite.co
General Inquiries: Contact Form