Privacy Policy

Last updated: November 17, 2024

1. Introduction

HumanWrite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI text humanization service at humanwrite.co.

By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

  • Email address (required for account creation)
  • First and last name (optional)
  • Password (encrypted and securely stored)
  • Google account information (if you sign in with Google: name, email, profile picture)

2.2 Usage Data

We automatically collect information about how you use the Service:

  • Text you submit for humanization (temporarily processed, not permanently stored)
  • Word count and usage statistics
  • Feature usage patterns
  • Device information (browser type, operating system)
  • IP address and location data (for security)
  • Cookies and similar tracking technologies

2.3 Payment Information

Payment processing is handled by Lemon Squeezy, our third-party payment processor. We do not store your credit card information. We receive only:

  • Transaction confirmation
  • Subscription status
  • Billing email

3. How We Use Your Information

We use the collected information to:

  • Provide the Service: Process text humanization requests
  • Account Management: Create and manage your account
  • Billing: Process payments and manage subscriptions
  • Communication: Send service updates, security alerts, and support messages
  • Improvement: Analyze usage patterns to improve the Service
  • Security: Detect and prevent fraud, abuse, and security issues
  • Legal Compliance: Comply with applicable laws and regulations

4. Data Storage and Security

4.1 Your Text Content

Important: The text you submit for humanization is:

  • Processed temporarily through our AI engine
  • Cached for up to 7 days to improve performance
  • Not permanently stored on our servers after processing
  • Not used to train AI models
  • Not shared with third parties (except OpenAI for processing)

4.2 Security Measures

We implement industry-standard security measures:

  • Encrypted data transmission (HTTPS/TLS)
  • Encrypted password storage (bcrypt hashing)
  • Secure database access controls
  • Regular security audits
  • Limited employee access to user data

5. Third-Party Services

We use the following third-party services:

  • OpenAI: Powers our AI text humanization engine
  • Google OAuth: Optional login method (subject to Google's Privacy Policy)
  • Lemon Squeezy: Payment processing (subject to Lemon Squeezy's Privacy Policy)
  • Vercel: Website hosting and CDN
  • Railway: Backend API hosting

These services have their own privacy policies governing their use of your information.

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication: Keep you logged in
  • Preferences: Remember your settings
  • Analytics: Understand how you use the Service
  • Security: Protect against fraud

You can control cookies through your browser settings, but this may limit Service functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 GDPR Rights (EU Users)

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing of your data
  • Restriction: Request limited processing of your data

7.2 CCPA Rights (California Users)

  • Know what personal information we collect
  • Know whether we sell or disclose your personal information (we don't)
  • Opt-out of the sale of personal information (not applicable)
  • Request deletion of your personal information
  • Non-discrimination for exercising your rights

To exercise these rights, email us at privacy@humanwrite.co

8. Data Retention

We retain your information as follows:

  • Account data: Until you delete your account
  • Usage statistics: Indefinitely for analytics (anonymized)
  • Text content: 7 days maximum (cached for performance)
  • Payment records: 7 years (legal requirement)
  • Deleted accounts: 30 days backup retention, then permanently deleted

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the Service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: privacy@humanwrite.co
Support: support@humanwrite.co
Website: Contact Form

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